1. Where do you ship?

We currently ship within the United States only.

2. How much does shipping cost?

Shipping is 100% free on all orders—no minimum purchase required.

3. How long does processing take?

All orders are processed and dispatched within 1–2 business days.

You can read more details here: Shipping Policy

4. How long does delivery take?

After shipment, delivery typically takes 4–12 business days, depending on your location.

You can read more details here: Shipping Policy

5. What is your daily cut-off time?

Orders placed before 5:00 PM

(GMT-05:00) Eastern Time – New York
Eastern Time Zone

 will begin processing on the same business day.

Orders placed after 05:00 PM EST will be processed on the next business day.

You can read more details here: Shipping Policy

6. Which carrier do you use?

We partner with reliable carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery across the United States.

You can read more details here: Shipping Policy

7. Will I receive a tracking number?

Yes! You will receive a shipping confirmation email with your tracking number.
Tracking may take up to 24 hours to activate.

8. My order is delayed—what should I do?

If your order has not arrived within the estimated time:

• Email us at support@layerella.shop
• We will investigate with UPS and update you promptly.

9. What if my package is lost?

We will initiate an investigation with the shipping carrier. If the carrier confirms the package is lost, we will provide either:

• A replacement item (subject to availability), or

• A full refund

in accordance with applicable U.S. consumer protection regulations.

10. What happens if my package is returned to you?

If returned due to an incorrect or incomplete address, refusal, or non-collection, additional shipping fees may apply for re-delivery.

11. What is your return policy?

We offer a 30-day return window from the date you receive your order.

 You can read more details here: Returns and Refunds Policy

12. What items are eligible for return?

To qualify, items must be:

• Unused and unworn
• In original packaging
• Have all tags attached
• Include proof of purchase

You can read more details here: Returns and Refunds Policy

13. How do I start a return?

Email us at support@layerella.shop
Ship your item to: 219 Jackson St,San Jose,CA,95112,United States

You can read more details here: Returns and Refunds Policy

14. Who pays for return shipping?

Customers pay return shipping unless the item is defective, damaged, or incorrect.

No restocking fees apply.

15. How long will it take to receive my refund?

Once your return is received and approved, your refund will be issued to your original payment method within 10 business days.
Your bank may take additional time to process the funds.

16. Do you accept returns on sale items or gift cards?

No. Sale items and gift cards are non-refundable.

17. Can I exchange my item?

Yes. The quickest method is:

• Return the item you have
• Place a new order for the desired item

18. What if my order arrives damaged or incorrect?

Please check your order immediately upon delivery.
If damaged, broken, or incorrect, contact us right away and we will resolve the issue.

19. Can I change my order?

Yes—within 2 hours of placing it.
After 2 hours, changes may not be possible.

20. Can I cancel my order?

Yes—free cancellations within 24 hours of ordering.
If the order has shipped, you may return it once delivered.

Accepted Payment Methods

We currently accept the following payment methods:

1. Visa
2. Mastercard
3. American Express
4. JCB
5. Visa Electron
6. Discover
7. Diners Club

Customers can choose any of the above payment options during checkout to complete their purchases securely.

You can read more details here: payment-policy

22. Is my payment information secure?

Absolutely.

• SSL-encrypted checkout
  
• PCI-DSS compliant
  
• We do not store or have access to your card details

23. When is payment taken?

Payment is processed immediately at checkout.
You will receive an order confirmation email right after.

24. What currency are prices listed in?

All prices are in USD ($) and include applicable taxes.

Still Have Questions?

We’re here to help!

Contact information

Store Name: layerella
Business Address: 219 Jackson St,San Jose,CA,95112,United States
Phone Number: +1 770-904-5006
Customer Support Email: support@layerella.shop

Business Hours:
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Time Zone:
(GMT-05:00) Eastern Time – New York

Eastern Time Zone
Response Time: We respond within 24 hours.